TALLISFYDRAFT. Text marked like [this] must be filled in before this page is published.
1. About us
Legal name: [Legal name of company / proprietor]
Brand: TALLISFY
Registered office: [Full address with PIN code]
CIN / registration no.: [CIN, LLPIN or Udyam no., if any]
GSTIN: [GSTIN]
2. Help and support
Email: [support@tallisfy.com]
Phone / WhatsApp: [+91 XXXXX XXXXX]
Hours: [Monday to Saturday, 10 am to 6 pm IST], except public holidays
We reply within 2 working days. For plan activation, see the Service Delivery Policy.
Stay safe: TALLISFY will never ask for your password, PIN or OTP. We never ask you to pay into a personal account through a call or message. Pay only to the details shown inside the app.
3. Grievance Officer
If you have a complaint about the Services, a payment, a refund, or how we handle your personal data, write to our Grievance Officer. This role covers the Consumer Protection (E-Commerce) Rules, 2020, the IT Act and SPDI Rules, and the DPDP Act, 2023.
Name and designation: [Name, designation]
Email: [grievance@tallisfy.com]
Phone: [+91 XXXXX XXXXX]
Address: [Full postal address]
What happens next
- We acknowledge your complaint within 48 hours and give you a complaint number.
- We resolve it within one month of receiving it, and tell you what we did and why.
- Please give your registered email, business name, what happened, and any payment reference or screenshot. This helps us act faster.
4. If you are not satisfied
You can also approach:
- National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.
- Consumer Commission: file a complaint online at e-jagriti.gov.in.
- Data Protection Board of India, for complaints about personal data, after using our grievance process.
5. Other requests
- Privacy and your rights (access, correction, deletion, nomination): see the Privacy Policy. To delete your account, use Settings → Delete account in the app.
- Security problem found? Write to [security@tallisfy.com]. Please do not test on other people’s accounts.
- Requests from authorities: send them to [legal@tallisfy.com], or by post to the registered office.
- Becoming a sales partner: see the Sales Partner Terms.